Imagine that one of your best customers has a problem and only one of your employees can solve it. You dial his extension; the line is closed. You call his cell phone number but you do not receive a response. Meanwhile, the customer is still waiting for a response from your company.
In times like the one above, using a cloud fixed telephone is the best idea when trying to get a response from someone who is not in the office. In the above scenario, it is not the employee who is to blame, but a team that is to blame for not responding to the customer because they do not have the tools to do the job. Without access to a cloud VoIP service, the services that the subscriber expects from the business may not be provided. In the age of technology, customers expect businesses to be responsive and solve their problems at any time of the day or night, using any communication channel. When a business uses the cloud fixed telephone, the phone service will be integrated and employee access will be available from anywhere. With cloud computing, employees no longer have to be at their desks. They can manage their phones with the right routing. This will significantly reduce the number of missed calls, increase productivity and improve customer service.
For many companies, the telephone system is the only way to communicate with customers. With the establishment and operation of traditional telephone services in the office, in the absence of employees at the office, productivity and sales will be lost because the way to communicate with the customer is cut off. Often when a business is in a difficult situation, the business owner realizes the benefits of cloud-based VoIP systems. When the phone system is hosted on the cloud, you can have full access to the phone system from anywhere, so you will never miss a call.
Businesses can now take advantage of cloud phone service features using Nexfon Pro (The new product of Respina company). Using features such as call forwarding and access through the application and the web panel, they can provide the services that the subscribers of any business deserve. On the other hand, among all the things that a business is responsible for, maintaining the privacy of employees is an important priority. As organizations increasingly use mobile communications, conditions must be created in which employees’ privacy is respected. With Nexfon Pro, you can stay in touch with colleagues and customers through the Nexfon app when you work out of the office or at home. In a phone call using the Nexfon app, customers will not see the employee’s personal information (such as mobile number) but the employee’s business profile is visible to the subscriber, which creates a very professional experience for both parties. Nexfon is a cloud fixed telephone that has been launched for the first time in Iran based on Respina cloud servers.
Nexfon Pro application
Nexfon application allows managers and employees to be able to cooperate and communicate with people within the organization remotely and only by installing the Nexfon application on their mobile phone. The Nexfon application is designed to be installed and used on both iOS and Android operating systems, and by installing it, an integrated and uninterrupted remote communication is possible.
Advantages of Nexfon Pro application:
· Direct contact with extension numbers
· Ability to make a phone book
· Access through web panel and application
· No geographical restrictions
· Intra-organizational chat
· Audio conference
· Call forwarding
For more information or to receive a demo version of Nexfon Pro’s enterprise landline phone service, call 021-91077777 or fill out this form so that our
