The importance of remote workforce; How to manage a remote team?
Today, and especially in the current epidemic, more businesses are moving to telecommuting. Teleworkers can work anywhere without geographical restrictions…
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Most common errors in using IVR system
IVR system is an effective way to maximize call center efficiency and improve customer satisfaction. Using IVR to interact with…
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Common UCaaS terms you need to know
Technology is constantly evolving, and even if you upgrade your organization’s communication system, you may still come across terms that…
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An overview of the different types of VoIP technology and their features
Recently VoIP system has become more popular among businesses and traditional phone systems are replaced by different types of VoIP…
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What are the advantages of a cloud phone over a virtual office?
Today, the role of the Internet and technology in advancing the goals of organizations is increasing day by day and…
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What is a Virtual Office and What are its Benefits?
Nowadays, with the rapid advancement of technology, organizations need to be physically present in a given place, and a large…
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Five advantages of Hosted PBX technology for call centers
Satisfied customers are one of the most important competitive advantages of an organization today, and every business must do its…
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