Types of call transfer methods: Cold Transfer and Warm Transfer
Call transfer is the act of sending a call from one user to another. Any business that has a lot…
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The importance of remote workforce; How to manage a remote team?
Today, and especially in the current epidemic, more businesses are moving to telecommuting. Teleworkers can work anywhere without geographical restrictions…
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What is online fax and what are its features?
With the advancement of technology and the increasing popularity and efficiency of the Internet among the people, almost everything is…
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Most common errors in using IVR system
IVR system is an effective way to maximize call center efficiency and improve customer satisfaction. Using IVR to interact with…
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Common UCaaS terms you need to know
Technology is constantly evolving, and even if you upgrade your organization’s communication system, you may still come across terms that…
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An overview of the different types of VoIP technology and their features
Recently VoIP system has become more popular among businesses and traditional phone systems are replaced by different types of VoIP…
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How to use VoIP system to improve your marketing strategy?
The popularity of VoIP technology is growing rapidly and many businesses have turned to this technology. In recent years, sales…
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What is Call Forwarding and how does it work?
Have you ever had a problem with your clients contacting with you or missed calls due to not being in…
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