Have you ever had a problem with your clients contacting with you or missed calls due to not being in the office? Today, VoIP technology provides various tools such as IVR and call center software to ensure that the related unit responds to the customer. But in emergencies such as the Corona outbreak, when many businesses have turned to telecommuting, how can organizational calls be managed without spatial limitations?
The Remote Call Forwarding feature, known as RCF, allows managers and employees to quickly send calls to new numbers and always answer customer calls. Remember, any missed call can be a missed opportunity for your business. Therefore, in order to be able to continue your corporate activities, you need to use the call forwarding feature in VoIP phones to be able to access your corporate calls anytime and anywhere.
What is Remote Call Forwarding?
Remote call Forwarding helps employees to easily set up their corporate phone number to a new number, such as an employee mobile phone number, so that employees can answer customer calls from anywhere. This feature helps businesses to be available anytime, anywhere and will drive customer satisfaction.
When your business is equipped with an efficient telephone system with the ability to forward calls, even if the number of employees in your offices is limited, you will not miss any call because if one operator does not respond, the call will be forwarded to another operator.
What are the benefits of call transfer for businesses?
Call forwarding capability is very efficient for small businesses and startups that may have telecommuting, as well as large businesses that have branches and offices in different parts of the country. This is because call transfer increases the availability of your business and increases the organization’s performance in responding to customers without paying extra for the use of hardware and equipment.
Here are the benefits of call forwarding for businesses:
Permanent access to customers
Forwarding calls is a surefire way to ensure that your customers always have access to you. Even when employees are away from work or the office is closed, incoming calls are sent to your call center or other offices, or calls are routed directly to employees’ Internet-connected devices, such as their computers or cell phones, using VoIP technology.
You set the rules for transferring calls using the call forwarding feature in the VoIP phone system. For example, you can set incoming calls to be routed to your office between 8 a.m. and 6 p.m., and automatically transferred to your cell phone or home computer system at any other time. You can also automatically forward incoming calls to your voicemail at certain times, such as lunch breaks or after working hours.
Proper customized response
Another feature of VoIP telephony is that foreign customers can choose their language, without the need for dialing, to be transferred directly to the operator familiar with that language.
Also, if the caller needs to talk to another unit, you can easily transfer him to other extensions, even in your other offices. In the whole process of remote call forwarding, the caller does not need any dialing and will not even notice that he has been transferred to another floor or even a branch.
High flexibility
Business communication is one of the most important issues in any business. Organizations communicate with their customers through desktop phones, smartphones, the web panel in Windows and macOS, and the smartphone app. Remote call forwarding is easily available in any of these communication technologies, even on landlines.
This flexibility in accessing corporate calls gives you the opportunity to easily answer business calls wherever you are, by connecting to the Internet, via laptop, tablet and mobile phone.
No need for new hardware
Many businesses today, especially startups, use VoIP over the Hosted PBX technology. This service is based on the cloud and does not require equipment and servers.
Many cloud telephony service providers offer remote telephony for free. So, there are all the necessary settings on the service provider side and you do not need to install new hardware to add new features such as call forwarding.
Access to multiple call facilities without the need for equipment and servers is one of the main advantages of this technology, which in addition to reducing the organization’s communication costs, makes your communication with customers up-to-date and easy.
Nexfon Pro phone service is the first fixed enterprise cloud phone in Iran, which has provided various facilities to businesses with cost-effective and lower tariffs than traditional methods. Nexfon cloud phone does not require expensive equipment and servers, and by eliminating geographical restrictions, it is the best choice for businesses that have branches and offices in different parts of the country. Numerous Nexfon features include call queuing, IVR, online fax, call forwarding, voice conferencing, definition of working days and hours, voicemail, and more.
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