Earlier in an article, we talked about virtual phone and its benefits for businesses. But choosing a virtual phone service has several challenges that must be considered before purchasing the service, otherwise it can cost the organization a lot of money. In this article, we are going to examine what points and criteria to consider when choosing a virtual telephone service.
In the late 1990s, a new way to communicate was introduced: virtual telephone services. Just like the online programs you use in the cloud, the service is cloud-based and offers more features to businesses at a much lower cost by taking on all the responsibilities of adding, managing, maintaining, and expanding them among businesses. In addition, businesses that use virtual telephone services can benefit from virtual telephone services using any device connected to the Internet.
Each product has several features, some of which are important and necessary, and without those features you can’t do your job. On the other hand, there are other features that are not necessary, but create a sense of comfort and satisfaction. Before choosing a virtual phone service, it is necessary to first check your basic needs of the system and then evaluate other features and finally choose the most suitable service.
The following are important criteria for choosing the right virtual phone service:
Service cost
One of the most basic and important issues in choosing a service is the cost of the service and its features. As we have said, many small businesses use cloud services because they do not have enough budget to be able to use the most and the best communication services at the lowest cost. As a result, service costs and tariffs are the first priority for many people in choosing a virtual phone. Before buying a service, you need to get the price from several providers and check their terms, as well as compare both the initial purchase price and the service call tariff.
Service Provider Credibility
One of the important points in choosing a telephone service provider is the validity and license of the customer. Because if the phone number you received does not have a permanent ownership or you did not buy from a reputable company, you may easily lose the phone number on which the ads have been running for a long time and incur a lot of costs. In Iran, companies with FCP licenses have the highest credibility for providing telephone services, whose licenses are equal to those of Iran Telecommunication Company. In Iran, there are other companies that offer virtual phone numbers or virtual office services and can easily take the number back from you at any time.
Easy installation and set up
The next criterion in choosing a cloud phone service is how to install and use this service. Certainly, it is not a wise choice to work with a system that is so complex that outsource specialists need to train your employees. Also, if the number of employees are increased or decreased, if the system is complicated, a lot of money and time will be spent on telephone service training, which is not affordable. If you need to make the slightest change in the system to get guidance from a team of experts, your process of responding to customers will be slow, and as a result, it can cause problems for your business. So it can be said that the ability to install and use the service easily is another important point in choosing a suitable virtual phone.
High scalability
Every organization and business is constantly changing, and the number of employees is increasing. As a result, one of the most important features of an enterprise telephone is that it is possible to add an interior for each new employee at no extra cost, or to remove the interior if there are fewer people. In the traditional telephone system, this was not possible and high costs were required. So you need to make sure that the virtual phone system you choose is scalable enough to be able to apply these changes to your organization.
Calls management
Virtual phone performance is such that you can keep in touch with any device connected to the Internet. As a result, many people, especially remote workers or those working outside the company environment, often use their cell phones to make calls. Therefore, when choosing your virtual phone service, you need to make sure that you can manage calls, such as reporting, blocking, calling, displaying the caller’s number, separating personal calls from office calls, and downloading calls.
The quality of calls
Voice quality is one of the most important features to consider when choosing a virtual phone service. Something as small as a faint sound, a sharp sound, or a weak connection is enough to create tension with the customer. Clear and uninterrupted call quality on the list are the most important features you should look for in a virtual phone system. One of the reasons for the low quality of calls is the poor internet connection. So, apart from being able to make and receive quality calls using a virtual phone system, you need to make sure your internet connection is secure. For a strong and fast internet connection, you can use the dedicated bandwidth in your organization. By doing this, you can use a stable and high-speed enterprise Internet without slowing down even during peak hours.
Setting IVR
Interactive Voice Response is a feature that will be useful for any call center with multiple teams and a large number of calls. That’s why one of the key features of a virtual phone is the ability to set IVR. But if not properly configured, IVR can cause a lot of problems at your call center. Therefore, before choosing a virtual phone, consider the possibility of customizing the recorded messages, the availability of the agent, connecting to the call queue and routing the calls.
Other communication facilities
Virtual phone services often provide other means of communication. For example, the possibility of sending Internet faxes, file transfers, organizational chats, etc. Therefore, be sure to check the providers of virtual phone services in this aspect as well.
Strong support team
Having a fast and online support team is one of the most important features of any service provider. When you want to choose a service, you need to make sure that the provider responds quickly and in a timely manner. Because the virtual phone service is cloud-based, and all the maintenance and support tasks are the responsibility of the company providing it, and failure to respond properly and in a timely manner to support it, will lead to the loss of your customers and their dissatisfaction. As a result, in addition to the cost and services they provide, be sure about their support team.
Respina’s Nexfon Pro solution is a cloud-based enterprise landline (FCP-licensed), which allows you to communicate easily and with the highest quality with your customers and colleagues, and not to miss any calls. This service allows you to manage your calls with your mobile phone or web panel, and you can enjoy all the features of a virtual phone wherever you are without any restrictions, without any dependence on hardware and telephone line.
For more information and free consultation, you can call 02191077777 or fill out the free consultation form so that our experts can contact you.
