In recent months, the spread of the corona virus, in addition to human health, has also put many businesses at risk. Due to this epidemic, many businesses were forced to reduce their workforce and even stop their activities. The reason for these adjustments and closures, in addition to economic pressures, is the inability of those businesses to manage employees and continue the organization’s activities remotely. As you know, on the advice of the Health Organization, in order to reduce congestion and crowds in public places as well as offices, many businesses have resorted to telecommuting and shifting different parts of the organization. But how can employee performance be managed to advance the organization’s goals in a situation where many departments are teleworking?
In the current situation, businesses, especially startups, must look for a reliable solution to solve the organization’s communication problems so that employees can easily continue to operate remotely.
Nexfon has provided a cost-effective and easy solution for businesses to address the concerns of managers and employees about the organization continuing to operate remotely. As you know, maintaining organizational communication and customer support is one of the most important factors for the continuity and growth of organizations. While businesses are trying to satisfy their customers and attract more customers by responding and supporting them properly, the lack of employees in the organization and the lack of response to customers in situations such as the outbreak of Coronavirus can certainly cause irreparable damage to businesses.
Nexfon does not need any equipment or server due to its cloud nature. This service is based on Hosted-PBX technology and sends and receives data over the Internet. This service is available on any device connected to the Internet, and you can easily access corporate calls through the web panel or the Nexfon mobile application.
The Nexfon cloud phone can be considered the best communication tool for organizations during the corona outbreak for the following reasons:
Reduce organizational costs
Nexfon call tariff is up to 60% lower than traditional methods. Also, all calls between Nexfon lines are free. In other words, since all branches of an organization can use the same number in all parts of the country, all calls between branches will be free, which will significantly save on call costs. Also, as we said, this service is cloud and does not require equipment and servers. As a result, employees can easily set up their extension on their mobile phone and access enterprise calls with no cost.
Eliminate geographical restrictions and unlimited access to the enterprise phone
As we have said, due to the spread of Corona virus, many businesses have turned to telecommuting. But one of the leading concerns is managing and answering customer calls and maintaining communication between employees. With the Nexfon cloud phone, it is possible to access calls from anywhere in the country, and employees do not need to be physically present in the office to answer calls. As a result, in the current epidemic situation, they can easily answer calls from home or anywhere in the country, with a mobile phone or any other smart devices. This feature of Nexfon helps businesses to no longer worry about their customers and to operate safely remotely.
IVR system
Nexfon’s cloud phone service provides businesses with a number of free features that can help improve employee-customer relationships. One of these features is the IVR system, which is a feature of the call center software and allows callers to be directed to the most appropriate part of the organization by selecting through an automatic menu. With the IVR system, the response process is faster and reduces the number of incoming calls to employees. The IVR system also provides distance services such as bill payment, status of services, etc.
Reporting, recording and viewing micro-conversations systems
One of the problems of telecommuting is the lack of control and monitoring of the quality of employees’ performance. Nexfon cloud IP phone system has solved this problem. Managers in each department can easily measure the performance of their employees and how they respond to customers by using the reporting and recording capabilities of Nexfon Pro service. Also, all incoming calls and call history are stored in the Nexfon management panel and can be used in case of any problems or to report the monthly performance of the organization.
Voice conference and group calls
Holding group meetings is one of the most important needs of the organization, which is not possible if you continue to work remotely. Nexfon has also solved this problem, and with its voice conferencing and group calling capabilities, it has enabled businesses to easily attend corporate meetings wherever they are.
Nexfon Pro‘s cloud phone service is the best choice for businesses during corona outbreak so that they can easily keep in touch with employees and customers. With Nexfon, you can allocate the extension of employees to your organization at no extra cost and allow them to access the organization’s phone from home, in addition to observing health tips, to prevent the future of your organization from being endangered.
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