Communication is always one of the most important and effective elements in the success or failure of any business. A company may lose many customers because of its limited communication paths or be able to attract new customers using a robust and reliable communication system. This is where the need for an enterprise landline telephone system is felt.
Nowadays, companies use VoIP service to communicate with their customers. The VoIP system makes calls over the Internet and requires a server and equipment on the company side, which naturally impose high costs on both the purchasing and maintenance sectors. While Hosted PBX is a networked Internet phone service hosted by a VoIP service provider and in fact its infrastructure is cloud based.
In this article, we will briefly introduce VoIP and Hosted PBX and then compare the benefits and features of each.
What is VoIP service?
The VoIP service stands for Voice over Internet Protocol, which enables your business to make phone calls over the Internet. Using this Internet phone service will reduce company costs and require less telephone lines.
In the VoIP service, digital technology has replaced traditional analog signals. Using the VoIP system allows you to record voice calls and also you won’t miss a call using call queue system and respond to customers behind the line, respectively.
There is no need for cabling using the network platform for calls. Using the Internet, users can easily make phone calls anywhere in the world, as well as voice and video conferencing.
What is Hosted PBX?
Hosted PBX is a cloud based communication system. With this system, you can get fixed telephone service without the need for expensive equipment and time consuming and costly maintenance. In other words, the companies that provide this service are responsible for maintaining the facilities needed for this communication network.
This service is one of the best choices for small and medium-sized companies. Because they can add or subtract extension whenever needed at a low cost. Ownership of this phone line is permanent and can be easily accessed from any geographical location if moved. Hosted PBX is one of the best solutions for users who want to work remotely with a company. This web phone service, supported by the web panel and mobile app, allows users to stay in touch with their corporate phone anywhere.
The difference between Hosted PBX and VoIP
The nature of these two services is similar. Hosted PBX is a VoIP-based phone service designed for businesses. However, in a hosted PBX service, your organization removes its server from outside its organization, thereby eliminating server costs and maintenance. In other words, it does not include costs such as server maintenance, support, electricity, UPS, cyber-attack protection, and so on.
In short, Hosted PBX is a cloud calling system, while VoIP is actually a way to make calls. In fact, all PBX hosted services are some kind of VoIP Internet service, but the opposite is not true. In other words, other VoIP services are designed for users and not all VoIP systems can be considered a hosted PBX. It also owns the VoIP Configuration and Configuration Service, but if you use Hosted PBX, you do not need to have any physical settings associated with the call center on the network, and only one of the devices such as the IP phone, Web Panel or You need a mobile app and a high speed internet. Hosted PBX is a good choice for small and startup companies. Because it costs less. But if you have a large company that has a technical force, you might want to use VoIP to gain more control over the system.
As the first operator to provide enterprise landline telephony service, Respina has launched its new product, Nexfon. Nexfon has provided organizations with two Pro (Hosted PBX) and Prime (Regular VoIP services) solutions to meet the needs of different businesses. For more information on the Nexfon Pro solution, visit its page on the Nexfon website.
