Today, one of the most important needs of any businesses is the development and improvement of its call center. Call center is a basic need to communicate with customers, and if the business has telemarketing, or the services it provides are such that it needs to provide after-sales service, you should upgrade the corporate telephone service as soon as possible.
In this article, we tried to introduce the best enterprise landline phone service and point out the facts that businesses should consider before buying a VoIP service. The purpose of this article is to help save time and money for businesses by providing the most useful information available on enterprise phone systems.
VoIP service can be the best solution to solve call center problems in organizations. VoIP (Voice over internet protocol) means the simultaneous transmission of telephone calls over a data network. In other words, it allows the Internet connection to be used to make telephone calls. The quality of VoIP calls is directly related to network performance and Internet service. As any delay in network-level will reduce the quality of telephone calls. The quality of internet service is very important for quality phone calls.
The first choice of VoIP service for organizations in any industry and any size is VoIP service. The most important reason for choosing a VoIP phone service is that it is cheaper than other phone services. If the organization has customers, offices or members all over Iran, it can save a lot of money by using VoIP service. Because this service is easily available through any device connected to the Internet. On the other hand, VoIP setup costs are generally cheaper than other telephone services.
Choosing a VoIP provider is very important. The VoIP industry is growing rapidly, and it is no surprise that many companies are confused about which VoIP provider to choose. To solve this problem, continue reading this article.
Step 1: Discovering what VoIP service do you want?
VoIP service solutions are divided into two parts; SIP Trunk service and Hosted PBX service that every business can choose one of these services according to their communication needs. SIP Trunk service makes it possible to send and receive simultaneous calls in an internal network outside of it. Hosted PBX service refers to the provision of a network call center service or IP PBX, which is hosted by the service provider. In this way, all hardware, software and maintenance responsibilities are the responsibility of the VoIP service provider, and unlike SIP Trunk, it does not require large investments to purchase equipment and maintenance.
Step 2: Identify your organization’s communication needs.
Consider the features that the business needs and the budget that the organization can allocate to VoIP, compare the different plans of each provider according to the needs and budget. For example, carefully measure the number of extension and synchronization requirements, the organization’s communication needs such as Internet and online fax, in-house chat, the ability to prepare a report, the ability to connect to CRM and many other features that may make a difference in price.
Step 3: Discovering Your Customer Reviews
Once you have the right VoIP plan, read the reviews of provider current customers and pay attention to customer feedback about service reliability and voice quality in calls. For example, you can go to the VoIP service provider’s website and view their customer list and contact those customers and ask them about the quality of service they receive. Also, the reputable customers of a VIP service provider can indicate the high quality of the service of that provider.
Step 4: Read the service contract carefully.
If you are satisfied with the design, price, features and customer reviews, visit the service provider’s website and read the terms and conditions and contact the company if necessary. Examine the following questions to understand how VoIP works in your organization.
- How does a VoIP system work?
There are two types of VoIP service: SIP Trunk and Hosted PBX, each solution has different features that can be different depending on the required features and the budget of each business. You can compare different programs and choose the option that best suits your needs, but due to the new Hosted PBX technology and significant cost savings, we recommend using the Hosted PBX solution.
- Is it necessary to have a VoIP specialist on site?
If SIP Trunk solution is your choice; Yes. A VoIP specialist is required to be present at the company’s location to set up, install and maintain the service. If you are using a Hosted PBX, there is no need for a VoIP specialist to be present and the provider is responsible for setting up, installing and maintaining the service.
- What kind of equipment do we need?
Dedicated bandwidth (enterprise internet) is one of the essential needs to enjoy quality VoIP service, because the transfer of calls over the Internet requires high upload and download speeds. Dedicated bandwidth service can be provided symmetrically without any limitation on speed and volume, and provides equal upload and download speeds.
Companies that use SIP Trunk, in addition to IP Phone, also need complex servers and hardware for each extension. But because Hosted PBX servers are hosted on a cloud platform by a VoIP provider, there is no need to purchase any hardware or servers. You do not even need to buy IP Phones. Hosted PBX service can be used on mobile phone (application) and computer system (web panel).
Respina Company, considering the needs of any type of businesses, has launched its VoIP service under the name of Nexfon in the form of Nexfon Pro and Nexfon Prime solutions. Nexfon Pro is designed based on Hosted PBX technology and is the only cloud phone service in Iran. Nexfon Prime is designed based on SIP Trunk technology.
For more information of each solution, please fill out this form.
