Satisfied customers are one of the most important competitive advantages of an organization today, and every business must do its best to gain the satisfaction of its customers in order to survive in the competitive market. The development of the Internet has enabled customers to interact and communicate with businesses in a variety of ways. In fact, customers not only want to provide services, but also after-sales service and 24/7 support are their main expectations. Most businesses hire more staff or develop call center equipment to meet customer needs to improve their customer focus. However, there is an innovative way to achieve these goals, and that is to use new technologies in customer response. New Hosted PBX technology is revolutionizing the VoIP industry. The flexibility and scalability of this service enables businesses to continuously improve their customer service. In this article, we describe 5 features of this technology for the organization’s call centers.
Providing 24 hours services
Meeting the needs and concerns of subscribers must be answered as soon as possible. The subscriber must be able to solve his problems even after working hours and on weekends. Hosted PBX-based phone service allows call center experts to communicate with subscribers on their mobile phones without being present at the office. It is also possible for managers to report on these calls to ensure the quality of services provided to subscribers.
Reduce payment of telephone bills
Due to the competition between Hosted PBX service providers and the lower costs of this technology, Hosted PBX tariffs are more cost-effective than telecommunication costs. Tariffs for these services depend on the operator providing them, but usually the costs of free network calls and tariffs are calculated less than the telecommunications service. In general, using a Hosted PBX greatly reduces the running costs of a business.
No calls will be missed
The precise settings for queuing and routing in the Hosted PBX-based telephone service guarantee the principle that no calls will be missed. In addition, all incoming calls will be recorded and will be notified to experts and managers if the call is lost. This means that employee productivity and the quality of telephone service to customers is greatly increased.
Scalability
Hosted PBX technology adapts to the needs and requirements of the business soon. For example, if the number of incoming calls increases in a season, synchronization can be increased as soon as possible. If the number of employees in the organization changes, deleting and adding any extension can be done with a few clicks in the Hosted PBX panel without the need for technical knowledge. In this way, the business call center adapts to the common needs.
High quality calls
Audio quality in the Hosted PBX phone service is HD. Each HD voice call provides more and more accurate information for brain processing, which directly affects the reactions and decisions made. The effect of HD quality is understandable when a phone call is made between two people in different languages.
The customer is the most important asset of a business. Every business should prioritize its current customers. According to a survey conducted in 2012, 92% of people said that they would pay attention to the experience of others to receive services from one organization. By providing excellent customer service, businesses can improve their credibility in the eyes of consumers and increase customer retention and customer engagement. Respina Company has introduced its enterprise fixed telephone service to the market by relying on Hosted PBX and SIP Trunk technology by examining the impact of enterprise VoIP on customer orientation. Nexfon offers the latest VoIP technology with two solutions for different types of businesses. By using Hosted PBX technology, Nexfon Pro‘s corporate phone service can reduce the cost and increase the quality of the call center to create a change in the customer-oriented method of any business.
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