Today, the role of the Internet and technology in advancing the goals of organizations is increasing day by day and more businesses are moving to cloud and Internet services. The reason for the popularity of cloud services is that because they are offered over the Internet, businesses no longer need to purchase expensive equipment and servers, and the responsibility for maintaining and supporting the systems lies entirely on the service providers. As a result, businesses can spend their time and money on growing and improving their organization.
One of the most widely used cloud services is the cloud-based enterprise landline phone, which has met all the communication needs of organizations at an affordable cost. On the other hand, there is a service called virtual office that organizations use to communicate. The two services have similarities, but the cloud phone has many advantages and features that distinguish it from a virtual office. In this article, we intend to examine the concept of these two services and the advantages of cloud telephony over virtual office.
What is a cloud phone?
Cloud phone is a web-based service that allows you to make and receive calls over the Internet without the need for any hardware or server. Cloud phone services can be used with a variety of tools, including mobile apps, web-based panels, and regular phone devices. All of this service information is stored on cloud servers, and you no longer need to buy and maintain expensive servers and equipment, which also helps your organization save on maintenance and upgrade costs.
With the cloud phone service, you can define multiple numbers of extensions according to the number of employees and your organizational needs, and access your extension from any device and answer calls. The number of synchronizations is also definable, and you can receive multiple calls without the need for long wiring. Other features of the cloud phone include reporting system, call queuing, online fax, IVR, auto-routing, corporate chat, and more.
Advantages of a cloud phone over a virtual office
As mentioned, the performance of both services is somewhat similar for businesses, but the cloud phone has advantages that distinguish it from the virtual office service, which we will discuss in the following.
1. Lower cost
The first advantage of a cloud phone is its lower cost than the virtual office call tariff. The virtual office system offers call packages with a specific credit and will cost between 100 to 200 Tomans per minute and between 1000 and 2000 Tomans per extra call. But the cloud phone system is such that a monthly bill is sent to subscribers based on usage. For example, the call tariff of Nexfon phone service is 3 Tomans for calling fixed lines and 30 Tomans for calling mobile lines, and the cost of calling within the network is also calculated free of charge.
2. Unlimited and easy access
Access to the cloud landline is very easy and is easily available from any device connected to the Internet using a web panel or mobile application, and can be easily assigned to any person on the internal application or internal web panel and the possibility of his conversation from the business phone with customers outside the organization. While to use the virtual office service, it is necessary to forward the organizational number to a fixed or mobile number, which leads to additional costs for the organization.
3. Upgradeability
Virtual offices are for very small businesses and startups, and as the business grows, organizations need to use professional VoIP services. But the cloud phone system is very scalable, and its internal number and synchronization can be upgraded at a very low cost, so businesses will have no worries about their growth time requirements. Also, all these changes are done through the cloud phone management web panel in a very short time. This is why, in addition to startups and small businesses, many large businesses are turning to cloud telephone system.
4. Permanent ownership of lines
Many cloud phone services, such as Nexfon, are purchased directly from FCP and will be owned by permanent lines, and the business will not have to worry about losing their number. But the phone number that the virtual office provides to people is purchased through an intermediary, and in case of any problem in the virtual office, the phone number is lost.
5. Free extra features
There are other communication facilities such as online fax, IVR, corporate chat and storage, call forwarding, call recording, etc., which are more or less offered in both services. In the cloud phone service, all these facilities are provided free of charge to organizations without the need to pay extra, but in the virtual office service, each of these facilities will have an extra cost.
Because of its many benefits and features, cloud phone is the best choice for businesses looking for a cost-effective communication solution. Nexfon Pro service is the first cloud-based enterprise landline phone in Iran, which has provided secure access to enterprise telephone for businesses over the Internet.
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