Establishing and maintaining relationships with customers, as well as internal communication, is one of the most important elements influencing the success and failure of a business. Because of the importance of customer support and accountability to organizations, technology is moving toward newer solutions to facilitate communication. One of these solutions is virtual offices.
Virtual office is a service that allows businesses and individuals to enjoy features such as corporate phone number, answering machine, etc. by paying a monthly subscription or purchasing a package. These features allow the business to have a fixed number and gain more credit without having to rent a physical location. The service also allows small businesses and startups to work remotely with people and move around easily when needed.
As mentioned, a virtual office gives each business a phone number so that they can communicate with their clients and also protect their personal information. But there are limitations to this service. For example, the cost of calling a virtual office service is often much higher than that of a landline telephone service, and people will no longer own their own number, and as a result will lose their number as the organization grows. In addition, the cost of directing on the mobile line and other costs incurred for IVR, synchronization and other facilities can gradually increase the cost of small businesses.
Due to these limitations, a new solution called cloud phone has been welcomed in developed countries. Cloud telephones provide organizations with all the facilities of a virtual office at a lower cost due to the lack of need for servers and equipment. These services can be easily used on mobile applications and web panels, so there is no need to redirect calls. In addition, all facilities such as call recording, IVR, call queuing, reporting, etc. are also provided free of charge to subscribers.
In this regard, Respina Company has introduced the solution of Nexfon Pro, which is a cloud-based phone for the first time in Iran. Due to the cloud advantages of this service, no server and physical equipment on the business side is needed, and calls can be easily managed and answered through the web panel or the Nexfon application. Unlike a virtual office service, Nexfon fixed line ownership is permanent and will always be known by that brand name.
Using the Nexfon cloud phone service, in addition to giving credit to businesses, also allows people who work as freelancers or remotely to have their own landline and give more credit to their business. Also, due to the cloudiness of this service and the lack of need to purchase equipment and hire specialized personnel to set it up and maintain it and its very low call tariffs (free calls between Nexfon lines), business communication costs are reduced up to 70%.
One of the most important features of Nexfon is the capability of the automatic response system (IVR). Using IVR, it is possible to create an automatic list for automatic response to customers, and by directing them to the relevant department, in addition to facilitating the response, they can also be satisfied with their services. It is also possible to send and receive faxes online, define call queues and contact groups, restrict people’s calls, and etc. are among the features of the Nexfon service, all of which are available in a web-based panel.
In addition, Nexfon Pro cloud service is highly scalable and the number of extensions can be increased or decreased at any time depending on the number of employees. The number of simultaneous calls in this service is unlimited and with one number, multiple calls can be received and queued at one time.
As we have said, many businesses today use freelancers to advance the goals of their organization. With Nexfon cloud service, people can use their mobile phones to make calls to the corporate number. The Nexfon system is such that business contacts are completely separated from personal calls and a person’s personal information is protected from customers.
Features of Nexfon Pro cloud phone are:
- Make and receive calls through the application and web panel
- IVR system
- Online Fax
- Call Transfer
- Define call queue and contact group
- Audio conference
- Unlimited file transfer and storage
- Organizational chat
- Prepare reports of incoming and outgoing calls
- Voicemail feature
- Define working weeks and days
- Define Extension
- Record and download conversations
For more information about Nexfon Pro service and its tariff, fill in the free consultation form so that our partners can contact you.
