Organizational telephone system has a decisive role in the productivity of the organization and because of its application in communication with customers, it is also effective in customer satisfaction and the brand image of the organization. As a result, any problem or disruption can cause great damage to the organization.
In our country, many organizations still use the traditional telephone system, which carries a lot of risk and cost. Research has shown that changing the communication system from traditional telephones to Hosted PBX has a significant impact on readucing the cost to businesses. While cost savings may not be a sufficient reason to change a business phone system, knowing the benefits of a phone system based on Hosted PBX can help businesses improve their business communications.
According to research by Atlantech website, by the end of 2019, 90% of US companies will switch their applications and services to cloud applications. Analysts predict that almost 100% of companies will move their organization systems to cloud-based systems by 2021.
Hosted PBX corporate phones are a flexible and low-cost alternative to analog telephone lines. Businesses that upgrade their phone system to Hosted PBX can enjoy a wide range of benefits that increase organizational agility and improve employee performance.
In this article, we will describe the 7 main advantages of using an enterprise landline based on Hosted PBX.
- Payment based on usage
The cost of Hosted PBX service is quite predictable and clear. Initially, a fee will be paid for the purchase of the line and extensions, after which the agreed costs for the maintenance of the service will be paid to the supplier on a monthly basis.
- Easy installation and maintenance
Making changes to the traditional telephone infrastructure can lead to many costs and problems, as well as delays and interruptions in the implementation of these changes. Businesses can save a huge portion of maintenance, upgrade, and repair costs by partnering with a Hosted PBX-based telephone system provider. In a Hosted PBX telephone system, installation, commissioning, maintenance and support are the responsibility of the service provider.
In addition, Hosted PBX telephony systems offer a simple web-based panel for the manager and another panel for employees. Lines, management features and configuration are customizable and manageable. This is very simple and does not require the presence of technical staff in the organization.
- Call tariffs Reduction
Research has shown that switching from a traditional corporate phone system to a traditional Hosted PBX reduces a business communication cost by 50 to 70 percent. Hosted PBX phone tariffs are usually much lower than other landline phone services.
- accessibility
Managers and employees can manage their calls and messages from anywhere by installing the Hosted PBX phone service application on their smartphone. Using the Hosted PBX phone service allows employees to communicate with their customers and colleagues anywhere via laptop, tablet, or smartphone without the need for an IP Phone.
- Advanced features while making phone calls
Companies and organizations have access to advanced cloud-based communication tools using the Hosted PBX telephone system. In-house chat, video and audio conferencing, Online fax, receiving reports of various subscriber calls and other tools (based on the service provider) are some of the features that Hosted PBX provides to companies and organizations. Working with a provider that offers a wide range of business communication tools provides a significant benefit to the organization.
- Trustworthy
Almost all organizations that have switched their phone service to Hosted PBX are satisfied with their decision. However, research shows that the only reason many businesses are unsure about switching their phone service to Hosted PBX is because of the unreliability and security of the service. Hosted PBX has higher reliability and stability compared to traditional telephone networks such as PSTN.
Traditional communication infrastructure is at the end of its life. Traditional copper cable lines are very vulnerable and can cause long breaks if damaged. In contrast, VoIP technology has reached maturity and has become a remarkably reliable source of business voice communications. VoIP depends on an Internet connection, with a fast and stable bandwidth connection, you can increase the reliability of your phone service. For more reassurance, consider the following:
- Receive service quality guarantee (QoS)
- Comments of former and current subscribers
- Receive SLA
- Get a 24/7 support guarantee
- Scalability
Traditional telephone systems have very limited scalability. For example, if a business needs to add an extension or make changes to the system, it will take weeks for analog telephone systems to make the desired changes to the service infrastructure. Unlike traditional telephone systems, in the Hosted PBX telephone system all settings such as adding or subtracting extensions and configurations can be done using the admin panel and there is no need to make changes to the infrastructure
Hosted PBX is currently the most comprehensive and flexible solution available for enterprise landline phone service, but it is not suitable for all businesses. To find out if your business needs to change its communication methods, call 021-91077777 or visit Nexfon website.
