Hosted PBX is a networked telephone hosted by a VoIP server. Since this solution is based on cloud technology, access to this call center requires an Internet connection, but it does not require any hardware or software. Unlike traditional PBX, which requires extensive investment, maintenance, and continuous training, the PBX Hosted service provider is fully responsible for maintaining this service. As a result, the subscriber does not pay for the purchase and maintenance of the equipment. Also, this service is set up and deployed quickly due to its nature. For these reasons, PBX Hosted systems are increasingly becoming a popular phone service for small and medium-sized companies.
In the photo below, you can see how hosted PBX works.
In traditional corporate telephony, the office telephone system was connected to a telephone line called PSTN, which was based on copper wire routing inside and around buildings and used copper hard wires to send communication data. Hosted-PBX turned copper’s hard wires into Internet waves and used the Internet to send data, which prevented the construction and development of costly past infrastructure and did not require the purchase of a server and data center setup at companies. The Hosted PBX call center is stored on cloud servers providing the VoIP service, and only one web-based platform is provided to the subscriber. Companies can make changes to features, upgrading, add extension, cancel existing services, and more through this platform. All that needs to be done is to enter the username and password on the web platform and save the changes the organization wants with the dashboard provided to it.
Another advantage of this technology is that users can access phone calls from anywhere. Hosted PBX allows you to connect your phone line to a mobile phone, or laptop. As long as the software is properly installed on the operating system, it is easy to cut off and reset some simple settings. Flexibility in communication services is another reason why Hosted PBX is growing rapidly.
In order to make the right decision to choose a VoIP service in a business location, it is important to know the difference between traditional PBX and Hosted-PBX, both of which have their advantages and disadvantages, but the main technical difference is how to send communication data.
As mentioned earlier, traditional PBX requires complex equipment. But Hosted PBX doesn’t require any equipment, not even an IP Phone. Using traditional PBX in the company place, its development is tough and costly, so Hosted PBX is the only option available for businesses that are in the process of growing up (such as startups). In addition, businesses that have a number of telecommuting employees or do not have a traditional office space can easily take advantage of the full corporate phone service using Hosted PBX through the applications provided by the service provider.
One of the major challenges of a traditional PBX is maintaining a complex system. This means that a company may spend annual salaries on an individual whose entire job is to constantly monitor the phone service, make changes and upgrade it.
Comparing these two phone services, we found that Hosted PBX has far more benefits than people expect from traditional PBX. Below are just a few benefits of switching to Hosted compared to a traditional PBX:
- No need for investment and budget allocation for startups
- Reduce maintenance costs
- Ability to access phone calls with different devices
- Suitable for telecommuting employees
- Scalable (grows as a business grows)
- High call capacity support
- Ability to add required features and services
- Unified communication methods (fax, chat, etc.)
To set up Hosted PBX, you must first select a VoIP service provider and a reliable and stable Internet service. Together, these two factors can be a telephone service that traditional PBX can never provide.
As the largest provider of dedicated Internet access to companies and organizations, Respina offers Hosted PBX-based phone services to companies and organizations. Nexfon Pro is an enterprise telephone service (VoIP) based on Respina cloud servers, and offers a range of unified communication tools for new teamwork experience, employee productivity, increased service and customer improvement support.
To make a change in your corporate landline service, complete this form so that our Nexfon colleagues can contact you and provide you with the desired information about purchasing this service.
