business Fixed Phone7 min readTypes of call transfer methods: Cold Transfer and Warm Transfer
Call transfer is the act of sending a call from one user to another. Any business that has a lot of incoming calls daily will definitely need a Call Transfer feature. One thing to keep in mind is that customers do not like to be transferred from one agent to another during a call. They […]
Cloud Phone8 min readThe importance of remote workforce; How to manage a remote team?
Today, and especially in the current epidemic, more businesses are moving to telecommuting. Teleworkers can work anywhere without geographical restrictions and communicate with the organization by using the necessary communication tools for telecommuting. Sometimes external factors, such as the spread of the Corona virus around the world, make it difficult and impossible for employees to […]
business Fixed Phone6 min readWhat is online fax and what are its features?
With the advancement of technology and the increasing popularity and efficiency of the Internet among the people, almost everything is moving towards the Internet and cloud services. Because cloud-based services are very economical and cost-effective, it eliminates the need for businesses to buy expensive equipment and hardware, as well as hiring experts in each field. […]
Cloud Phone9 min readCommon UCaaS terms you need to know
Technology is constantly evolving, and even if you upgrade your organization’s communication system, you may still come across terms that are vague to you. These days, UCaaS telephone systems, or unified communications as a service that combines the benefits and features of voice, video and text calling, have facilitated enterprise communications. In this article, we […]
business Fixed Phone6 min readWhat is Call Forwarding and how does it work?
Have you ever had a problem with your clients contacting with you or missed calls due to not being in the office? Today, VoIP technology provides various tools such as IVR and call center software to ensure that the related unit responds to the customer. But in emergencies such as the Corona outbreak, when many […]
Cloud Phone6 min readHow does Nexfon cloud phone improve business trips productivity?
Business trips are part of the organization’s business, and people may travel to different parts of the country throughout the year, depending on the organization’s needs. Just a few years ago, it was difficult to keep in touch with the organization and customers during the trip, and employees had to use their personal phones to […]
business Fixed Phone7 min readHow to manage organizational communications during Corona virus epidemic?
In recent months, the spread of the corona virus, in addition to human health, has also put many businesses at risk. Due to this epidemic, many businesses were forced to reduce their workforce and even stop their activities. The reason for these adjustments and closures, in addition to economic pressures, is the inability of those […]
Cloud Phone7 min readHow to turn a traditional enterprise phone into VoIP system?
Nowadays, using old-fashioned and traditional equipment, strategies, and approaches would not help your business succeed and grow. In fact, in order to improve and accelerate your business success, you need to use up-to-date digital tools. One of these tools is the VoIP phone system which enables you to make calls over the Internet. But the […]
business Fixed Phone6 min readWhat are the advantages of a cloud phone over a virtual office?
Today, the role of the Internet and technology in advancing the goals of organizations is increasing day by day and more businesses are moving to cloud and Internet services. The reason for the popularity of cloud services is that because they are offered over the Internet, businesses no longer need to purchase expensive equipment and […]
Cloud Phone5 min readBandwidth required for VoIP service
Using a VoIP system is a cost-effective communication service for businesses. The system is Internet-based and traditional telephone lines are no longer required to make and receive calls. Due to the dependence of VoIP system on the Internet and the importance of maintaining communication with customers, you need to be sure of the quality and […]