business Fixed Phone7 min readTypes of call transfer methods: Cold Transfer and Warm Transfer
Call transfer is the act of sending a call from one user to another. Any business that has a lot of incoming calls daily will definitely need a Call Transfer feature. One thing to keep in mind is that customers do not like to be transferred from one agent to another during a call. They […]
Cloud Phone8 min readThe importance of remote workforce; How to manage a remote team?
Today, and especially in the current epidemic, more businesses are moving to telecommuting. Teleworkers can work anywhere without geographical restrictions and communicate with the organization by using the necessary communication tools for telecommuting. Sometimes external factors, such as the spread of the Corona virus around the world, make it difficult and impossible for employees to […]
business Fixed Phone6 min readWhat is online fax and what are its features?
With the advancement of technology and the increasing popularity and efficiency of the Internet among the people, almost everything is moving towards the Internet and cloud services. Because cloud-based services are very economical and cost-effective, it eliminates the need for businesses to buy expensive equipment and hardware, as well as hiring experts in each field. […]
business Fixed Phone7 min readMost common errors in using IVR system
IVR system is an effective way to maximize call center efficiency and improve customer satisfaction. Using IVR to interact with customers can reduce the number of waiting calls in the queue. At the same time, IVR allows customers to solve their problems faster, which helps with many things, including customer retention, increasing brand awareness, and […]
Cloud Phone9 min readCommon UCaaS terms you need to know
Technology is constantly evolving, and even if you upgrade your organization’s communication system, you may still come across terms that are vague to you. These days, UCaaS telephone systems, or unified communications as a service that combines the benefits and features of voice, video and text calling, have facilitated enterprise communications. In this article, we […]
business Fixed Phone6 min readAn overview of the different types of VoIP technology and their features
Recently VoIP system has become more popular among businesses and traditional phone systems are replaced by different types of VoIP technology. The VoIP system provides voice communication by sending data packets over the Internet. There are different types of VoIP and several ways to manage this process of communicating over the Internet, which businesses use […]
business Fixed Phone7 min readHow to use VoIP system to improve your marketing strategy?
The popularity of VoIP technology is growing rapidly and many businesses have turned to this technology. In recent years, sales of VoIP systems have grown significantly and have become a stable communication system and a viable alternative to traditional telephone systems. With its benefits for businesses, VoIP system can also help improve your marketing strategy. […]
business Fixed Phone6 min readWhat is Call Forwarding and how does it work?
Have you ever had a problem with your clients contacting with you or missed calls due to not being in the office? Today, VoIP technology provides various tools such as IVR and call center software to ensure that the related unit responds to the customer. But in emergencies such as the Corona outbreak, when many […]
Cloud Phone6 min readHow does Nexfon cloud phone improve business trips productivity?
Business trips are part of the organization’s business, and people may travel to different parts of the country throughout the year, depending on the organization’s needs. Just a few years ago, it was difficult to keep in touch with the organization and customers during the trip, and employees had to use their personal phones to […]
business Fixed Phone7 min readHow to manage organizational communications during Corona virus epidemic?
In recent months, the spread of the corona virus, in addition to human health, has also put many businesses at risk. Due to this epidemic, many businesses were forced to reduce their workforce and even stop their activities. The reason for these adjustments and closures, in addition to economic pressures, is the inability of those […]