business Fixed Phone7 min readTypes of call transfer methods: Cold Transfer and Warm Transfer
Call transfer is the act of sending a call from one user to another. Any business that has a lot of incoming calls daily will definitely need a Call Transfer feature. One thing to keep in mind is that customers do not like to be transferred from one agent to another during a call. They […]
business Fixed Phone6 min readWhat is online fax and what are its features?
With the advancement of technology and the increasing popularity and efficiency of the Internet among the people, almost everything is moving towards the Internet and cloud services. Because cloud-based services are very economical and cost-effective, it eliminates the need for businesses to buy expensive equipment and hardware, as well as hiring experts in each field. […]
business Fixed Phone7 min readMost common errors in using IVR system
IVR system is an effective way to maximize call center efficiency and improve customer satisfaction. Using IVR to interact with customers can reduce the number of waiting calls in the queue. At the same time, IVR allows customers to solve their problems faster, which helps with many things, including customer retention, increasing brand awareness, and […]
business Fixed Phone6 min readAn overview of the different types of VoIP technology and their features
Recently VoIP system has become more popular among businesses and traditional phone systems are replaced by different types of VoIP technology. The VoIP system provides voice communication by sending data packets over the Internet. There are different types of VoIP and several ways to manage this process of communicating over the Internet, which businesses use […]
business Fixed Phone7 min readHow to use VoIP system to improve your marketing strategy?
The popularity of VoIP technology is growing rapidly and many businesses have turned to this technology. In recent years, sales of VoIP systems have grown significantly and have become a stable communication system and a viable alternative to traditional telephone systems. With its benefits for businesses, VoIP system can also help improve your marketing strategy. […]
business Fixed Phone6 min readWhat is Call Forwarding and how does it work?
Have you ever had a problem with your clients contacting with you or missed calls due to not being in the office? Today, VoIP technology provides various tools such as IVR and call center software to ensure that the related unit responds to the customer. But in emergencies such as the Corona outbreak, when many […]
business Fixed Phone7 min readHow to manage organizational communications during Corona virus epidemic?
In recent months, the spread of the corona virus, in addition to human health, has also put many businesses at risk. Due to this epidemic, many businesses were forced to reduce their workforce and even stop their activities. The reason for these adjustments and closures, in addition to economic pressures, is the inability of those […]
business Fixed Phone6 min readWhat are the advantages of a cloud phone over a virtual office?
Today, the role of the Internet and technology in advancing the goals of organizations is increasing day by day and more businesses are moving to cloud and Internet services. The reason for the popularity of cloud services is that because they are offered over the Internet, businesses no longer need to purchase expensive equipment and […]
business Fixed Phone6 min readCloud phone, a professional and affordable replacement for virtual office
Establishing and maintaining relationships with customers, as well as internal communication, is one of the most important elements influencing the success and failure of a business. Because of the importance of customer support and accountability to organizations, technology is moving toward newer solutions to facilitate communication. One of these solutions is virtual offices. Virtual […]
business Fixed Phone8 min readWhat is an IVR system and what are its benefits for businesses?
Nowadays, one of the most important needs of any business is the ability to communicate with customers to provide the best services to them. With the development of technology and its penetration into the business world, the traditional telephone system has been replaced to VoIP technology. One of the most useful features of modern telephones […]