Fonik Cloud Call Centre

Headline features

What Fonik gives you

Call recording and reporting

IVR and call queues

An extension for every team member

For remote and multi-site teams

Managing calls away from the office

CRM and business system integration

Connects to subscribers' own customised call centres

Fonik in numbers

Fonik at a glance

Figures that move along with the service.

+

5,000,000

Conversations handled

+

7,000

Connected lines

456

Partner companies

+

25,000

Active teams

Capabilities

Fonik features and cloud telephony capabilities

Call centre management, cloud telephony and integration with your own infrastructure, in one straightforward place.

1

Call centre and conversations

A professional call centre

Call queues, IVR and the communication scenarios you define.

Call management

Transfers, callback, reporting and conversation management.

Recording and storing conversations

Audio files and call histories kept on file.

Conversation analysis

Dedicated AI tooling for reading what happens on your calls.

Data you manage yourself

Conversations stored on your own infrastructure, with records managed in your systems.

Calling from the CRM

One click starts the call: the agent's extension connects first, then the destination number.

Call details on screen

Inbound and outbound call details shown in your CRM or in-house system.

2

Teams and people

Team management

An extension for each team member, plus Phonic's own softphone.

Linking people inside and outside the office

Calls between people at their desks and colleagues working remotely or off-site.

Matching your communication capacity

Meeting what you need in line count and simultaneous calls.

3

Connecting to your infrastructure

CRM integration

Calls kept in step with your customer relationship systems.

Connecting to your own PBX

Phonic extensions talking to the phone system you already run.

Running two phone systems at once

Phonic's cloud system alongside your in-house one.

Keeping your current infrastructure

Phonic's features without rearranging the structure and scenarios you have.

Nexfon lines through Fonik

Nexfon lines on your current phone system, even where taking the lines directly is not possible.

Call data over an API

Call details and audio files passed through to your own systems.

Fetching the call recording

Call details and a link to the audio file are sent to your systems for storage and processing.

Secure two-way calling

Calls are placed between the origin and destination numbers over registered routes, with recording available when that option is on.

Getting started

Step by step to a running service

From the first conversation to handover, setting Fonik up is a short, clear path.

1

Step one

Talk to a specialist

Free consultation

2

Step two

Pick your number

Matched to what you need

3

Step three

Request and contract

Completing the service details

4

Step four

Set up the call centre

Designing the call flow

5

Step five

Bring the service up

Final configuration

6

Step six

Handover

In under 72 hours

Start the conversation

A free 24-hour Fonik trial

Leave your name, phone number and the line you want, and we will call to arrange the trial.

Pick a number your customers will not forget.

Free consultation

A Fonik specialist goes through what your organisation needs.

A day of testing, at no cost

Try the service with your own team before you decide.

Handover in under 72 hours

From the request to a running service is a short path.

Prefer to call? 021-92000000

Request your free trial

Enter your details to get the free 24-hour Fonik trial.

Run your business phone from anywhere

Get a free 24-hour Fonik trial