{"id":4237,"date":"2020-08-18T11:46:43","date_gmt":"2020-08-18T07:16:43","guid":{"rendered":"http:\/\/77.104.106.26\/~nexfon\/?p=4237"},"modified":"2020-08-18T11:46:43","modified_gmt":"2020-08-18T07:16:43","slug":"what-is-call-forwarding-and-how-does-it-work","status":"publish","type":"post","link":"https:\/\/nexfon.ir\/en\/what-is-call-forwarding-and-how-does-it-work\/","title":{"rendered":"What is Call Forwarding and how does it work?"},"content":{"rendered":"\n

Have you ever had a problem with your clients contacting\nwith you or missed calls due to not being in the office? Today, VoIP technology\nprovides various tools such as IVR and call center software to ensure that the\nrelated unit responds to the customer. But in emergencies such as the Corona\noutbreak, when many businesses have turned to telecommuting, how can\norganizational calls be managed without spatial limitations?<\/p>\n\n\n\n

The Remote Call Forwarding feature, known as RCF, allows\nmanagers and employees to quickly send calls to new numbers and always answer\ncustomer calls. Remember, any missed call can be a missed opportunity for your\nbusiness. Therefore, in order to be able to continue your corporate activities,\nyou need to use the call forwarding feature in VoIP phones to be able to access\nyour corporate calls anytime and anywhere.<\/p>\n\n\n\n

What is Remote Call Forwarding?<\/h3>\n\n\n\n

Remote call Forwarding helps employees to easily set up\ntheir corporate phone number to a new number, such as an employee mobile phone\nnumber, so that employees can answer customer calls from anywhere. This feature\nhelps businesses to be available anytime, anywhere and will drive customer\nsatisfaction.<\/p>\n\n\n\n

When your business is equipped with an efficient telephone\nsystem with the ability to forward calls, even if the number of employees in\nyour offices is limited, you will not miss any call because if one operator\ndoes not respond, the call will be forwarded to another operator.<\/p>\n\n\n\n

What are the benefits of call transfer for businesses?<\/h3>\n\n\n\n

Call forwarding capability is very efficient for small businesses and startups that may have telecommuting, as well as large businesses that have branches and offices in different parts of the country. This is because call transfer increases the availability of your business and increases the organization’s performance in responding to customers without paying extra for the use of hardware and equipment.<\/p>\n\n\n\n

Here are the benefits of call forwarding for businesses:<\/strong><\/p>\n\n\n\n

Permanent access to customers<\/strong><\/h4>\n\n\n\n

Forwarding calls is a surefire way to ensure that your\ncustomers always have access to you. Even when employees are away from work or\nthe office is closed, incoming calls are sent to your call center or other\noffices, or calls are routed directly to employees’ Internet-connected devices,\nsuch as their computers or cell phones, using VoIP technology.<\/p>\n\n\n\n

\"Nexfon<\/a><\/figure>\n\n\n\n

You set the rules for transferring calls using the call forwarding\nfeature in the VoIP phone system. For example, you can set incoming calls to be\nrouted to your office between 8 a.m. and 6 p.m., and automatically transferred\nto your cell phone or home computer system at any other time. You can also\nautomatically forward incoming calls to your voicemail at certain times, such\nas lunch breaks or after working hours.<\/p>\n\n\n\n

Proper customized response<\/strong><\/h4>\n\n\n\n

Another feature of VoIP telephony is that foreign customers\ncan choose their language, without the need for dialing, to be transferred\ndirectly to the operator familiar with that language.<\/p>\n\n\n\n

Also, if the caller needs to talk to another unit, you can\neasily transfer him to other extensions, even in your other offices. In the whole\nprocess of remote call forwarding, the caller does not need any dialing and\nwill not even notice that he has been transferred to another floor or even a\nbranch.<\/p>\n\n\n\n

High flexibility<\/strong><\/h4>\n\n\n\n

Business communication is one of the most important issues\nin any business. Organizations communicate with their customers through desktop\nphones, smartphones, the web panel in Windows and macOS, and the smartphone\napp. Remote call forwarding is easily available in any of these communication\ntechnologies, even on landlines.<\/p>\n\n\n\n

This flexibility in accessing corporate calls gives you the\nopportunity to easily answer business calls wherever you are, by connecting to\nthe Internet, via laptop, tablet and mobile phone.<\/p>\n\n\n\n

No need for new hardware<\/strong><\/h4>\n\n\n\n

Many businesses today, especially startups, use VoIP over\nthe Hosted PBX technology. This service is based on the cloud and does not\nrequire equipment and servers.<\/p>\n\n\n\n

Many cloud telephony service providers offer remote\ntelephony for free. So, there are all the necessary settings on the service\nprovider side and you do not need to install new hardware to add new features\nsuch as call forwarding.<\/p>\n\n\n\n

Access to multiple call facilities without the need for equipment and servers is one of the main advantages of this technology, which in addition to reducing the organization’s communication costs, makes your communication with customers up-to-date and easy.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Nexfon Pro<\/a> phone service is the first fixed enterprise cloud phone in Iran, which has provided various facilities to businesses with cost-effective and lower tariffs than traditional methods. Nexfon cloud phone does not require expensive equipment and servers, and by eliminating geographical restrictions, it is the best choice for businesses that have branches and offices in different parts of the country. Numerous Nexfon features include call queuing, IVR, online fax, call forwarding, voice conferencing, definition of working days and hours, voicemail, and more.<\/p>\n\n\n\n

For more information and to receive a free consultation, complete this form<\/a> so that our partners can contact you.<\/p>\n","protected":false},"excerpt":{"rendered":"

Have you ever had a problem with your clients contacting with you or missed calls due to not being in the office? Today, VoIP technology provides various tools such as IVR and call center software to ensure that the related unit responds to the customer. But in emergencies such as the Corona outbreak, when many […]<\/p>\n","protected":false},"author":3,"featured_media":4070,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[159,161,166],"tags":[],"class_list":["post-4237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-fixed-phone","category-cloud-phone","category-voip-technology"],"_links":{"self":[{"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/posts\/4237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/comments?post=4237"}],"version-history":[{"count":0,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/posts\/4237\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/media\/4070"}],"wp:attachment":[{"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/media?parent=4237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/categories?post=4237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nexfon.ir\/en\/wp-json\/wp\/v2\/tags?post=4237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}