Technology is constantly evolving, and even if you upgrade your organization’s communication system, you may still come across terms that are vague to you. These days, UCaaS telephone systems, or unified communications as a service that combines the benefits and features of voice, video and text calling, have facilitated enterprise communications. In this article, we try to introduce you to common UCaaS terms you need to know to better understand the services.<\/p>\n\n\n\n
As the name implies, UCaaS is an\nenterprise communication service that allows connection through a single\nplatform. The purpose of this service is to smooth, improve and ensure\nefficient connection inside and outside the organization. This platform is very\npopular among businesses that are growing constantly.<\/p>\n\n\n\n
The most important thing for a\nbusiness is the cost of services used for daily tasks. Because UCaaS is based\non cloud, it is cost-effective and has become a desirable choice for any\norganization to reduce cost of hiring employees and purchasing equipment.<\/p>\n\n\n\n
In addition, many businesses believe\nthat unified communications enable them to respond faster, so companies are\nplanning to invest in the UCaaS service. UCaaS helps call centers and\ncustomer-centric businesses improve their communication process using instant\nVoIP service.<\/p>\n\n\n\n
Unlike traditional telephones, UCaaS\ntakes the installation and maintenance process outside of the organization,\nreducing service installation and commissioning time. In addition, the high\nflexibility of this cloud service is a good choice for developing businesses,\nand the number of extensions and multiple features can be easily changed by\nchanging the size of the organization.<\/p>\n\n\n\n
With the advancement of technology and\ncloud services, traditional telephones have been replaced by cloud telephones.\nWith almost every tool on the Internet, businesses are increasingly relying on\ncloud services. This trust and popularity are largely due to the scalable and\nflexible nature of UCaaS, which attracts businesses and simplifies their\ncommunication process. Apart from convenience, this service can also be\ncombined with various other techniques and tools to provide an integrated\nsolution. Some of the features and facilities that businesses need is:<\/p>\n\n\n\n
If you are planning to use UCaaS in\nyour business, it is better to understand its common terms, some of which are\nintroduced below.<\/p>\n\n\n\n
Voice over Internet Protocol (VoIP)\nfacilitates voice calling. What sets it apart from traditional call systems is\nthat it uses a broadband Internet connection and does not require physical\ntelephone lines.<\/p>\n\n\n\n
VoIP offers a lot of flexibility\nbecause you can connect to any device (not just the phone) over the web. In addition,\nthe technology enables organizations to make remote group calls. With access to\ncall recording, voicemail, and etc., a company can measure the performance of\nits business using the VoIP system.<\/p>\n\n\n\n
PBX stands for Private Branch\nExchange, a business enterprise communication system that directs calls and\nenables switching of various departments within organizations. PBX is a\ntelephone system that allows organizations to answer and transmit calls\nremotely. You can dial and make calls from your desktop, laptop or mobile\ndevice. Integrated communications use the PBX telephone system for voice and\ncall recording purposes.<\/p>\n\n\n\n
UC is not different from UCaaS and\nboth are different abbreviations for the same thing. UCaaS is an “integrated\ncommunication as a service” solution that combines audio, text, and video\ninto a portal or software that organizations can use.<\/p>\n\n\n\n
When you select a provider to supply\ngoods or services, it concludes an agreement in the contract that guarantees to\nprovide you with services of a certain standard or quality. This agreement\nusually exists between the customer and the service provider, but can also be\nbetween two businesses and act as a contract and guarantee between the two\nparties.<\/p>\n\n\n\n
BYOD, or Bring Your Device, is a\npolicy that allows employees to bring their device to work. Although there may\nbe issues such as security concerns, data compromises, reduced productivity,\netc., integrated communications allow you to resolve them easily.<\/p>\n\n\n\n
Using internal direct dialing (DID),\nthe employee’s personal number is routed to the phone number of your choice. In\ncase of outgoing call, the employee’s internal number is displayed to the\ncaller.<\/p>\n\n\n\n
Service quality is a common term among\nindustries. Here, the term refers to technology that ensures the credibility\nand reliability of users to run smooth UCaaS traffic over the network. This\ncombination of technologies ensures that bandwidth usage is properly managed\nand that data flows efficiently over the Internet.<\/p>\n\n\n\n
The main goal of QoS technology is to\nprotect the data at the highest priority. Classification and queuing are two\ncommon QoS tools.<\/p>\n\n\n\n
DID or ” Direct\nInward Dialing” is a service that comes with the cloud phone system and is\nprovided by telecommunications companies. With a DID number, callers connect\ndirectly to their desired extension instead of queuing.<\/p>\n\n\n\n
Basically, the function of the DID\nnumber is to direct incoming calls to business lines. Companies typically use\nthe DID number to identify the caller in outgoing calls. With this service, any\nnumber of calls is distributed between different business lines. Therefore,\nwhen a customer calls a DID number, all devices connected to that number will\nring.<\/p>\n\n\n\n
Cloud computing is a term used to\ndescribe services over the Internet. From servers to storage and databases,\neverything is managed online. This method is a flexible and reliable platform\nfor organizations activities.<\/p>\n\n\n\n
Since everything is virtual, you just\nhave to pay for the services used and thus reduce the costs significantly.\nCloud computing makes business operations efficient and ensures business\nscalability.<\/p>\n\n\n\n
Softphones work just like desktop\nphones, but through a computer system. With features like dialing pad, mute,\ncall transfer, etc., the software phone works just like a traditional phone.\nYou can call this phone through the UCaaS port. It also helps businesses reduce\ntheir call costs, unlike traditional telephone systems, which require hardware\nand a series of telephone lines. Software phones also allow you to monitor and\nrecord calls.<\/p>\n\n\n\n
Unified messaging is a set of all\ncommunication services including voicemail, video messaging, text messaging and\nso on. This feature allows the user to send messages through any devices and\nremove the limitations of a system.<\/p>\n\n\n\n
UM is often called an integrated inbox\nbecause all emails, faxes, text messages, and voicemails are received and\nmanaged by a single email. This feature simplifies the work of call center\nrepresentatives because they do not need to examine each platform separately\nfor the message, and all messages can be viewed and responded to collectively\non a single platform.<\/p>\n\n\n\n
With the introduction of the Pro<\/a> solution, Nexfon<\/a> has\nprovided integrated cloud services for businesses. The Nexfon cloud phone\nsystem allows you to manage your corporate calls on any device connected to the\nInternet. Also, due to its high scalability, you can allocate extensions based\non your number of employees and without the need to purchase equipment and\nservers you can use the various features of an integrated cloud service such as\nonline fax, in-house chat, IVR, call queue, voicemail and etc.<\/p>\n\n\n\n